Privacy Policy

Privacy Policy

Overview

This Privacy Policy explains how personal information is collected, used, stored, and protected by Elizabeth Mead trading as Power of One, a Ministry Affiliate of Dream Mentors International (“we”, “us”, “our”).

By enrolling in coaching services, accessing our website, or participating in programs, you agree to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

Personal Details

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Country/location

Coaching Information

  • Information shared during coaching sessions

  • Intake form responses

  • Goals, challenges, reflections, and personal development notes

  • Progress notes or session summaries

Technical Information

  • Website usage data (via Squarespace or analytics tools)

  • IP address and browser information (where applicable)

2. How We Collect Information

We collect information when you:

  • Complete an application or intake form

  • Enrol in a coaching program

  • Book or attend coaching sessions

  • Communicate via email or messaging platforms

  • Interact with our website or checkout process

3. How We Use Your Information

We use your information to:

  • Provide coaching services

  • Manage your enrolment and participation

  • Communicate with you about your program

  • Deliver program materials and resources

  • Process payments and invoices

  • Maintain coaching records

  • Improve program delivery and client experience

  • Comply with legal or regulatory obligations

4. Confidentiality in Coaching

All personal information shared in coaching sessions is treated as confidential.

We will not disclose your personal information except where:

  • Required by law or court order

  • There is a reasonable belief of risk of harm to you or others

  • There is suspected abuse of a child, elder, or vulnerable person

  • You provide written consent

We may use de-identified information for supervision, mentoring, or professional development purposes.

If you participate in group coaching, you agree to respect the confidentiality of other participants.

5. Session Recordings

Coaching sessions may be recorded for:

  • training and quality assurance

  • client replay access (if applicable)

  • program development purposes

Where sessions are recorded, participants will be notified.

Recordings are stored securely and only accessible to authorised persons.

6. Testimonials

We may request permission to use testimonials or feedback.

  • Testimonials will only be published with your written consent

  • You may choose to remain anonymous

  • You may withdraw consent for future use at any time in writing

7. How We Store Your Information

Your personal information is stored securely using:

  • password-protected systems

  • secure coaching tools and platforms

  • encrypted or access-controlled storage where available

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

However, no online system can be guaranteed 100% secure.

8. Sharing of Information

We do not sell or trade your personal information.

We may share limited information with:

  • payment processors (for billing purposes)

  • website and email service providers (e.g. Squarespace)

  • professional supervisors or mentors (in de-identified form where possible)

  • legal or regulatory authorities if required

9. Data Retention

We retain personal and coaching records for as long as necessary to:

  • provide services

  • meet legal, accounting, or administrative requirements

  • resolve disputes (if any arise)

You may request deletion of personal data, subject to legal or contractual obligations.

10. Your Rights

You may request to:

  • access your personal information

  • correct inaccurate information

  • request deletion of certain data (where legally permitted)

  • withdraw consent for marketing or testimonials

Requests can be made by contacting us directly via email.

11. Third-Party Platforms

We may use third-party services such as:

  • Squarespace (website and checkout)

  • payment processors (e.g. Stripe, PayPal)

  • email communication tools

  • video conferencing platforms (e.g. Zoom)

These platforms have their own privacy policies and security standards.

12. International Clients

As coaching services may be provided to clients outside Australia, your information may be stored or processed in countries other than your own.

We take reasonable steps to ensure appropriate data protection standards are maintained.

13. Children’s Privacy

Our coaching services are intended for adults.

We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact

If you have any questions about this Privacy Policy or your personal information, you may contact:

Elizabeth Mead

Email: contact@powerof-one.com